What Owners Need to Know About Customer Service – John Kenneally

Whether you’re in B2B or B2C, customer service is a must these days. If people don’t feel like you or your employees care about them, they’ll take their business elsewhere. 

That’s why this week we’re chatting with John Kenneally of Kenneally and Company on the role of Emotional Intelligence (EI) and Social Intelligence (SI) when it comes to provide excellent customer service.